Contact Us
Last Updated: November 6, 2026
How Can We Help?
Contact Q Hospitality LLC for questions about products, existing orders, delivery, cancellations, returns, refunds, or privacy.
Email Us
For an existing order, include your order number and a clear description of the issue. If an item arrived damaged, defective, incomplete, or incorrect, relevant photos may help us review your request.
Do not send full payment card details, card security codes, or account passwords by email.
Call Us
Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT)
Closed Saturdays, Sundays, and U.S. federal holidays.
Our 6:00 PM PT business-day order cutoff is separate from customer service hours. Entering processing does not mean same-day shipment.
Business and Return Address
Q Hospitality LLC
10590 WILSHIRE BLVD
UNIT 307
LOS ANGELES, CA 90024
United States
Please contact us before mailing a return so that we can provide the appropriate instructions.
Returns and Order Changes
Eligible returns must be requested within 30 calendar days after receipt and shipped within 14 calendar days after receiving our return instructions.
Cancellation and address-change requests are subject to whether fulfillment can still be stopped or changed. A request is not confirmed until we confirm it.