Terms of service

Last Updated: November 6, 2026

These Terms of Service apply to your use of qhospitality.shop and purchases from Q Hospitality LLC.

Using Our Website

You must be legally able to enter into a binding purchase agreement or act with the authorization required by applicable law.

Use the website lawfully. Do not attempt to interfere with its operation, access information without authorization, submit fraudulent orders, or misuse another person’s identity or payment information.

Product Information

We offer unbranded products across different categories. Our selection may change over time.

Review the relevant product page for the item’s description, specifications, included components, price, and availability. Do not assume that an item includes accessories or features that are not identified in its listing.

If you need clarification before purchasing, contact support@qhospitality.shop.

Prices and Payment

Prices and the applicable currency are displayed on the website and during checkout. Any applicable taxes and the order total will be shown before you submit your purchase.

We provide free standard shipping with no minimum purchase requirement for all accepted orders within our stated delivery area.

Payments are processed through Shopify Payments. The payment options actually available for your purchase are those displayed at checkout.

Orders and Availability

You are responsible for providing accurate order, contact, billing, and delivery information.

Products must be available for fulfillment before an order can be completed as offered. If we identify an availability problem, a material listing error, or another issue affecting an order, we will contact you about the available resolution.

We will not substitute a different product or impose an additional charge without your agreement. If an order is canceled, any corresponding refund will follow our Return and Refund Policy.

Shipping

We ship from within the United States to the contiguous 48 states and Washington, D.C.

We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, or destinations outside the United States.

Our business-day order cutoff is 6:00 PM Pacific Time. Processing takes 3–4 business days, followed by an estimated 3–4 business days in transit. The combined estimate is 6–8 business days after processing begins.

Entering processing does not mean that an order ships that day. Please review our Shipping Policy for the counting method, exclusions, and assistance with delivery issues.

Returns, Refunds, and Cancellations

Eligible returns may be requested within 30 calendar days after receipt and must be shipped within 14 calendar days after return instructions are received.

Customers pay return shipping for change-of-mind returns. We cover the applicable return shipping cost for damaged, defective, incomplete, or incorrectly supplied items. No restocking fee applies.

Our refund processing period is 8 business days, starting from receipt of the returned item, confirmation of a cancellation, or confirmation of a refund arrangement that does not require a return, as applicable. Bank posting time is separate.

Cancellation is available before shipment only when fulfillment can still be stopped. Shipped orders follow the return process.

For change-of-mind exchanges, return the eligible item and place a new order. Quality problems and incorrect items may be resolved through a replacement or refund.

Our Return and Refund Policy provides the full conditions.

Product Use and Consumer Rights

Follow the instructions and suitability information supplied with the item and on its product page.

We do not promise an additional commercial warranty unless one is expressly stated for the relevant product. Nothing in these Terms removes any warranty or consumer protection that applies by law.

Shopify and Personal Information

Our store is hosted by Shopify. Shopify processes information when you visit and purchase from the store.

Depending on the Shopify services enabled, processing may include services based on interactions with our store, other merchants, and Shopify. Shopify and other service providers may process information in other countries.

Our Privacy Policy explains our handling of personal information. You can also review the Shopify Consumer Privacy Policy.

Website Content and Third-Party Services

Website content may be protected by applicable intellectual property laws. Your use of the store does not transfer ownership of that content.

If you follow a link to a third-party website, review that website’s own terms and privacy information. Links do not by themselves indicate an endorsement or affiliation.

Errors, Changes, and Applicable Protections

We may correct website errors and update these Terms. Changes will display their actual revision date.

Changes will not remove rights or purchase conditions that already apply to an order, except where permitted or required by law. Nothing in these Terms excludes responsibility or consumer rights that cannot lawfully be excluded.