Refund policy

Last Updated: November 6, 2026

This Return and Refund Policy applies to purchases from Q Hospitality LLC through qhospitality.shop.

Return Request Window

You may request an eligible return within 30 calendar days after receiving your order.

Contact support@qhospitality.shop before sending anything back. Include your order number, the item you wish to return, and whether you are returning it because you changed your mind or because there is a problem with the order.

After receiving our return instructions, you must ship the return within 14 calendar days. This is a deadline for sending the package, rather than a requirement that the package arrive within those 14 days. Calendar days include weekends and holidays.

Conditions for Change-of-Mind Returns

For an ordinary change-of-mind return, the item must:

  • Be unused and in its original condition.
  • Include its original packaging and all supplied accessories.
  • Be accompanied by proof of purchase.

These ordinary return conditions do not prevent you from reporting an item that arrived damaged, defective, incomplete, or different from what you ordered.

Damaged, Defective, Incomplete, or Incorrect Items

Please contact us as soon as you discover a problem. Provide your order number and a description of the issue. Photos of the item, packaging, or shipping label can help us review the situation when relevant.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund. If a return is required because the item arrived damaged, defective, incomplete, or incorrect, we will cover the applicable return shipping cost.

Contact us before purchasing return postage so that we can provide the appropriate instructions.

Return Shipping Costs and Fees

For a return because you changed your mind or no longer want the item, you are responsible for return shipping costs.

For a return caused by a damaged, defective, incomplete, or incorrectly supplied item, Q Hospitality LLC is responsible for the applicable return shipping cost.

We do not charge a restocking fee.

How to Return an Item

  1. Email support@qhospitality.shop with your order details.
  2. Receive our return instructions.
  3. Pack the item securely and include the information requested in those instructions.
  4. Ship the package within 14 calendar days after receiving the instructions.

Keeping your shipping receipt and tracking information can help us locate and review your return.

Return Address

Q Hospitality LLC
10590 WILSHIRE BLVD
UNIT 307
LOS ANGELES, CA 90024
United States

Please contact us for instructions before mailing a return to this address.

Refund Processing

Our refund processing period is 8 business days, with the following starting points:

  • Returned items: We review the return and issue an eligible refund within 8 business days after receiving the returned item. The inspection is included in this period.
  • Confirmed cancellations: We issue the refund within 8 business days after confirming the cancellation.
  • Problems resolved without a return: We issue the refund within 8 business days after confirming the refund arrangement with you.

The next business day after the applicable starting date is counted as Business Day 1.

Refunds are issued to the original payment method and are based on the amount actually paid for the eligible items, including applicable refundable taxes.

Your bank or payment provider may require additional time to display the credit after we issue it. Bank posting time is separate from our 8-business-day processing period, and we do not promise a fixed bank posting time.

We will notify you of the refund or return decision. If you need help locating a refund, contact us with your order number.

Order Cancellations

You may request cancellation before shipment. We can cancel an order only if we are still able to stop fulfillment.

A cancellation request is not confirmed until we notify you that the order has been canceled. If the order has already shipped, please follow the return process.

Exchanges

For a change-of-mind exchange, please return the eligible item and place a new order for the item you want. The return conditions and return shipping responsibilities above apply.

For a quality problem or an incorrect item, contact us so that we can arrange a replacement or refund as appropriate.

Business Days and Consumer Rights

Business days are Monday through Friday, excluding U.S. federal holidays.

Nothing in this policy limits any consumer rights that cannot be excluded or restricted under applicable law.

Contact Information

Q Hospitality LLC
Website: qhospitality.shop
Email: support@qhospitality.shop
Phone: +1 (570) 535-1964

Business and Return Address:
10590 WILSHIRE BLVD
UNIT 307
LOS ANGELES, CA 90024
United States

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT). Closed Saturdays, Sundays, and U.S. federal holidays.