Privacy policy
Last Updated: November 6, 2026
Q Hospitality LLC operates this online store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, or contact us. Our business website is qhospitality.shop. This policy also applies when you access our store through its Shopify-hosted address.
Information We Collect
Depending on how you interact with us, we may collect your name, email address, telephone number, billing and shipping addresses, order details, payment and transaction information, and communications with customer service. If you report an order problem, we may receive information or photographs you provide to help resolve it.
Shopify and services used to operate the store may also collect technical and usage information, such as your IP address, device and browser information, interactions with pages and products, and information collected through cookies and similar technologies. The information collected depends on the services used, your interactions, and applicable privacy choices.
Please do not email full payment card numbers, card security codes, account passwords, or other unnecessary sensitive information.
How We Use Information
- Process payments, fulfill and deliver orders, and administer returns, refunds, and cancellations.
- Communicate about purchases and respond to questions or service requests.
- Operate, maintain, and improve the store and shopping experience.
- Prevent fraud, protect accounts and transactions, and investigate misuse.
- Maintain business records, meet legal obligations, and establish or defend legal claims.
- Provide marketing or other optional communications where you choose to receive them, subject to applicable law and your choices.
Shopify and Payment Processing
Our store is hosted on Shopify, which provides the commerce platform we use to offer products and process orders. We use Shopify Payments for payment processing. Available payment methods are shown at checkout. Shopify and relevant payment providers process payment information under their own terms and privacy practices. We receive the order and payment status information needed to manage your purchase.
Shopify may process personal information on our behalf and, for certain services, for its own purposes. Learn more in Shopify’s Consumer Privacy Policy and visit Shopify’s Privacy Portal for information about privacy rights relating to Shopify.
Shopify Network Intelligence
Shopify Network Intelligence is enabled for this store. Shopify may combine information about your interactions with our store with information about your interactions with other merchants and Shopify to provide enhanced services. These services may support analytics, personalization, product improvements, and advertising. Shopify’s processing for these services is described in its Consumer Privacy Policy.
Some disclosures or uses associated with these services may be considered a “sale,” “sharing,” or processing for targeted advertising under applicable U.S. state privacy laws. You can exercise applicable choices through Your Privacy Choices and the Shopify resources linked above.
When We Disclose Information
We may disclose information as needed to Shopify, payment processors, shipping and delivery providers, communications and operational service providers, and other providers supporting our store and customer service. Shopify’s enhanced services may involve additional processing and disclosures described above, subject to applicable privacy choices. We may also disclose information when legally required, to investigate fraud or security incidents, to protect rights and safety, or in connection with a business transaction subject to applicable law.
Cookies and Similar Technologies
Cookies and similar technologies can help operate the cart and checkout, remember preferences, support security, understand store use, and support personalization or advertising where applicable. The technologies used and the choices available depend on the services operating on the store, your location, and applicable law.
You can manage cookies through your browser settings and use any privacy controls made available on the store. Blocking some technologies may affect store features. Visit Your Privacy Choices to review applicable choices concerning data sharing and targeted advertising.
Marketing Communications
If you subscribe to marketing emails or otherwise choose to receive promotional communications, we may use the contact details you provide for that purpose. You can unsubscribe using the instructions in a marketing message or contact us at support@qhospitality.shop. Opting out of marketing does not stop necessary order, account, or customer service communications.
Your Privacy Rights and Choices
Depending on where you live and the law that applies, you may have rights to access, correct, delete, or obtain a copy of personal information; withdraw consent where processing relies on consent; and opt out of certain sales, sharing, or targeted advertising. Some laws also provide a right to appeal a decision on a privacy request.
Our store provides a Your Privacy Choices page for applicable opt-out requests. Some choices apply to your current browser or device; account-related choices may require the information indicated on that page. Where applicable, recognized Global Privacy Control signals may communicate an opt-out preference. You may need to repeat browser-specific choices on other devices or browsers.
For requests relating to information we control, email support@qhospitality.shop. We may need to verify your identity or an authorized agent’s authority before responding. Rights may be subject to legal exceptions, such as records we must retain for transactions, security, or legal compliance. We will not unlawfully discriminate against you for exercising applicable rights. For information processed by Shopify for its own purposes, use Shopify’s Privacy Portal.
Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer service, accounting, fraud prevention, and legal obligations. Retention periods depend on the information involved, the purpose for which it is used, and applicable requirements.
International Processing
Shopify and other service providers may store or process information in countries other than where you live. Privacy laws in those countries may differ. Where required, applicable safeguards are used for transfers of personal information.
Security and Children’s Information
We use reasonable measures appropriate to our operations to protect personal information. No method of internet transmission or storage is completely secure. If you believe information has been compromised, contact us promptly.
Our store is intended for general shopping and is not directed to children. If you believe a child has provided personal information inappropriately, contact us so we can review and address the matter in accordance with applicable law.
Changes to This Policy
We may update this policy to reflect changes to our practices or applicable requirements. The Last Updated date reflects the latest revision. We will provide additional notice when required by law.
Contact Information
Q Hospitality LLC
Website: qhospitality.shop
Email: support@qhospitality.shop
Phone: +1 (570) 535-1964
Business and return address:
10590 WILSHIRE BLVD
UNIT 307
LOS ANGELES, CA 90024
United States
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT). Closed Saturdays, Sundays, and U.S. federal holidays. For returns, contact us before sending an item so we can provide return instructions.