FAQs

Last Updated: November 6, 2026

What Does Q Hospitality LLC Sell?

We offer unbranded products across different categories. Our selection is updated over time. Please review each product page for its current description, specifications, included items, price, and availability.

Where Do You Ship?

We ship from within the United States to the contiguous 48 states and Washington, D.C.

We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, or destinations outside the United States.

Is Shipping Free?

Yes. Standard shipping is free for all accepted orders within our delivery area, with no minimum purchase requirement.

How Long Does Delivery Take?

Processing takes 3–4 business days, followed by an estimated 3–4 business days in transit.

The combined estimate is 6–8 business days after processing begins. The processing start day is Day 0, and the following business day is Day 1.

Weekends, U.S. federal holidays, and any wait until the next processing start can increase the total calendar time.

What Is the Order Cutoff?

The cutoff is 6:00 PM Pacific Time on business days.

Orders placed before the cutoff enter processing that day. Orders placed at or after the cutoff, on weekends, or on U.S. federal holidays enter processing on the next business day.

Entering processing does not mean same-day shipment.

Why Does Customer Service Close Before the Order Cutoff?

Customer service hours are 9:00 AM–5:00 PM PT, Monday–Friday, excluding U.S. federal holidays.

The order cutoff is a separate timing rule. Orders placed between 5:00 PM and before 6:00 PM on a business day still fall before that day’s cutoff.

How Can I Track My Order?

We provide shipment tracking details when available for a dispatched order. Contact support@qhospitality.shop with your order number if you need help finding or understanding tracking information.

Can I Change My Address or Cancel an Order?

An address change is possible only while fulfillment still allows it. Cancellation is available before shipment only when we can stop fulfillment.

A request is not confirmed until we confirm the change or cancellation. Shipped orders follow the return process.

How Do I Request a Return?

Email support@qhospitality.shop within 30 calendar days after receiving your order.

For an ordinary change-of-mind return, the item must be unused, in its original condition, and include its original packaging, accessories, and proof of purchase.

After receiving our return instructions, ship the return within 14 calendar days.

Who Pays Return Shipping?

You pay return shipping for a change-of-mind return.

We cover the applicable return shipping cost when an item arrives damaged, defective, incomplete, or incorrect.

We do not charge a restocking fee.

What If My Item Is Damaged, Defective, Incomplete, or Incorrect?

We may arrange a replacement or refund as appropriate. Ordinary unused-item and packaging requirements do not prevent you from reporting these issues.

When Will I Receive My Refund?

We issue eligible refunds within 8 business days after:

Receiving the returned item, with inspection included in that period.
Confirming an order cancellation.
Confirming a refund arrangement that does not require a return.

Refunds go to the original payment method. Your bank or payment provider may require additional posting time, which is separate from our processing period.

Can I Exchange an Item?

For a change-of-mind exchange, return the eligible item and place a new order.

For a quality problem or an incorrect item, contact us to discuss a replacement or refund.

Which Payment Service Do You Use?

We use Shopify Payments. The payment options available for your order are displayed at checkout.

What Should I Do If My Package Is Delayed or Missing?

Contact us with your order number and tracking details. We will review the available information and help determine the next steps. Replacements or refunds may be arranged as appropriate to the circumstances.