Shipping policy

Last Updated: November 6, 2026

This Shipping Policy applies to orders placed with Q Hospitality LLC through qhospitality.shop.

Shipping Origin and Delivery Area

Orders ship from within the United States.

We deliver to the contiguous 48 states and Washington, D.C.

We do not deliver to:

Alaska or Hawaii.
U.S. territories.
P.O. boxes.
APO/FPO/DPO addresses.
Addresses outside the United States.

Shipping Cost

Standard shipping is free for every accepted order within our delivery area. There is no minimum purchase requirement.

Business Days and Time Zone

Business days are Monday through Friday, excluding U.S. federal holidays.

All cutoff and customer service times in this policy use Pacific Time (PT), which follows the applicable seasonal time change.

Order Cutoff

Our order cutoff is 6:00 PM PT on business days.

Orders placed before 6:00 PM PT on a business day enter processing that day.
Orders placed at or after 6:00 PM PT, on weekends, or on U.S. federal holidays enter processing on the next business day.

Entering processing does not mean same-day shipment. We do not promise same-day dispatch.

Processing and Transit Times

Order processing: 3–4 business days.
Transit after shipment: 3–4 business days.
Estimated combined delivery time: 6–8 business days after processing begins.

The business day an order enters processing is Day 0. The next business day is Processing Day 1.

For transit, the next business day after dispatch is Transit Day 1. Processing and transit are counted consecutively, without counting the same day twice.

For example, an order placed before the cutoff on a Monday that is not a holiday enters processing on Monday, with Tuesday counted as Processing Day 1.

Time spent waiting for the next processing start, along with weekends and holidays, can increase the elapsed calendar time from placing an order to receiving it. These are estimates, rather than guaranteed arrival dates.

Customer Service Hours Are Different from the Order Cutoff

Customer service is available Monday–Friday, 9:00 AM–5:00 PM PT, excluding U.S. federal holidays.

The 5:00 PM customer service closing time does not change the 6:00 PM order cutoff. An order placed between 5:00 PM and before 6:00 PM on a business day still falls before the order cutoff.

Tracking

We provide shipment tracking details when they are available for your dispatched order. Tracking information may not update immediately after it is issued.

If you need help locating tracking details or understanding a shipment update, contact support@qhospitality.shop with your order number.

Delivery Delays

Weather, transportation disruptions, holidays, and other events can affect delivery.

If your order appears delayed, contact us. We will review the available order and tracking information and explain the available next steps. If we become aware that an order cannot ship within the stated processing estimate, we will contact you about the available options.

Address Changes

Check your delivery address before submitting an order.

If you need to request a correction, email support@qhospitality.shop as soon as possible. We can make a change only if the fulfillment process still allows it.

An address-change request is not confirmed until we confirm the change. Changes may no longer be possible after shipment.

Missing Packages

If tracking indicates delivery but you cannot locate the package, check the delivery location and ask whether someone at the address received it.

Contact us with your order number and tracking details. We will review the information and assist with the issue. A replacement or refund may be arranged as appropriate to the circumstances and applicable rights.

Damaged, Incomplete, or Incorrect Orders

Contact us as soon as you discover a damaged item, missing component, or incorrect product. Include your order number and a description of the issue. Relevant photos can help with the review.

We will arrange an appropriate resolution, which may include a replacement or refund. We cover the applicable return shipping cost when a return is required because of damage, a defect, missing components, or an incorrect item.

Ordinary unused-item and packaging conditions do not prevent you from reporting these problems.

Cancellations and Returns

We can cancel an order before shipment only when fulfillment can still be stopped. An order that has shipped follows our return process.

Eligible return requests must be made within 30 calendar days after receipt, and the return must be shipped within 14 calendar days after receiving our return instructions.

Customer-paid return shipping applies to change-of-mind returns. There is no restocking fee.

For eligible refunds, our processing period is 8 business days from the applicable starting point described in our Return and Refund Policy. Bank posting time is separate.